The preferences below can be applied using defaults All of this because we were linked to LAST YEAR’S tickets! Really?!!!.How-to: System preference settings for macOS I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! This was after spending quite a bit of time talking on the phone with customer service before we left home! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. So after waiting in line I had to go to another line for printed tickets. I got to the event, having paid for 10 tickets, and the etickets didn’t work. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. And why did I pay such exorbitant surcharge fees for THIS experience? But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. ![]() I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it?) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. ![]() I had no trouble signing in and viewing my tickets at that time. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they can’t even be nice for one second to help a customer you know do there job correctly.Īpp does not work it will not verify my acct she told me I could not be on Wi-Fi when using the app so she hung up on me. ![]() The transactions of the of computer controlled part of the app seem to work well but don’t dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. Find out when your faves are coming to town, check out what’s happening soon, and browse events by your interests – from basketball and rock to comedy and theater. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive – quickly transfer tickets to friends and meet them at your seats. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. If you have seats from AXS but can’t make it, quickly list the tickets for sale from your account and reach tons of potential buyers. It’s all a fan needs, all in one app.įront row or on the aisle? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can’t go, and more. Tap for tickets to see the artists and teams you love.
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